Shipping & Returns

Information on deliveries, receipts and returns

Our Commitments :

Our experience in distribution allows us to process your orders at the time of receipt and proceed to dispatch as soon as possible. If for any reason we can not satisfy you, you will be contacted immediately by email, phone or mail.

Shipping within 24h

Orders for items "In stock" (indicated by a green dot and the indication "In stock") are given to the carrier within a maximum of 24 hours outside weekends and holidays. (see Articles 11 and 12 of the General Conditions of Sale)

Free shipping costs

Depending on the size and weight of the package the processing fees, shipping and insurance are offered.
Free Shipping for all orders to Metropolitan France from 89€ of urchase. (199€ 90 for large parcels).
Metropolitan France price: 8.90 € (+ 4.90 € for bulky parcels)

Transport Costs & insurance 

Information on deliveries, receipts and returns

Goods ordered will always be delivered at the address stated on the order form. The consumer has a duty to check the good state of the parcels delivered to him, and to notify the transporter immediately in the event of any damage. A statement has to be made in writing on the delivery sheet. The consumer also needs to notify the company Chronoloisirs within 5 working days. The consumer may request that an invoice be sent to an invoicing address different to the delivery address. This request is to be made using the option given on the order form. Chronoloisirs primarily works with four major transport companies: SoColissimo, La Poste, UPS, DPD and TNT.

Any discrepancy or problem linked with the delivery (damaged goods, discrepancy with delivery note, damaged parcel…) has to be indicated by the consumer on the delivery note by the consumer, at the time of delivery. These annotations have to be signed by the consumer. These notifications have to be confirmed to the transporter within 48 hours via recorded mail. A copy of the letter needs to be sent via post or fax to : Chrono Carpe - 1 chemin de la Coume - BP 90185 - 09301 LAVELANET CEDEX – France.

The consumer benefits from a 14 working days period to return, at his expense, products ordered which he would not deem suitable. This period starts on the day the consumer was delivered the products concerned. If this period expires on a Saturday, Sunday, or on a Bank Holiday, the period is prolongated to the first following working day. Prior to any return, all relevant information will have to be passed on to Chrono Loisirs’ customer services, using the “follow your order” page of the website, on which you will, once your customer number entered, be able to retrieve your order number. Using this number, the consumer will apply for a return number. No returns without a valid return number will be accepted. Returns will have to be insured against their value and shipped to Chrono Loisirs "return n° " - 1 chemin de la Coume - BP 90185 - 09301 LAVELANET CEDEX - FRANCE.

Products such as CDs, DVDs will have to remain sealed in order to be accepted as returns.
Electronic devices are also subject to a 14 day withdrawal period.
Only products returned as a whole, in their original packaging and intact, i.e. in perfect resalable condition, will be accepted for refund. Products returned damaged, or in damaged packaging, will under no circumstances be eligible for refund.
This right to withdraw is free of any penalties, with the exception of shipping costs for the returned goods. In the event of exerting this right, the consumer is entitled to ask for either a replacement product or the refund of sums initially paid. (as detailed in article 17).
In the event of the consumer exerting his right of withdrawal, the company Chrono Loisirs will make all efforts to deal with the consumer’s request in the quickest possible time. However, due to the technical characteristics of the products sold, this delay may be extended to up to 30 days, especially when the product returned needs technical testing to assess its condition.