Warranty and After Sales Service
The items available on the Chronocarpe site are covered by the manufacturer's guarantees identical to all distribution networks.
This warranty is generally 1 year, in case of different duration, it is indicated on the product sheet.
For some items, the warranty must be "activated" with the manufacturer to be valid.
If you notice a breakdown or a defect in the purchased equipment, you must contact Chronocarpe after-sales service using the "After-sales Service Ticket" system. To do this, we ask you to select the product concerned by your request from the list of products you have purchased on Chronocarpe.
To open a "Service Ticket":
(This procedure guarantees you an optimal treatment with a follow-up of your requests and the answers of the after-sales service.)
- Login to your Chronocarpe accountin the menu "My Account"
- Click "My Service" (or click here to access the service page)
- Click on red the <service> button after the line of the product concerned
- You just have to indicate the detailed reason for your request (all personal information is automatically filled in)
- Once your request has been made, you will receive an automatic confirmation email and a personalized response will be provided to you within 48 hours (excluding weekends and public holidays).
You can then interact with the After Sales Service by clicking on the link in each message service.
This will allow you to follow the discussion, send and receive documents.
Thank you for following this procedure which will allow us to guarantee an optimal treatment of your request.
Protect your fishing equipment with the ChronoCarpe Total Warranty
Protect your investment against breakage and benefit from a one-year warranty extension for products purchased on Chronocarpe.
In the event of product failure, simply contact our customer service department for repair or replacement and free return within the first month of purchase.
ChronoCarpe Total Warranty Contract
The purpose of this contract is to provide additional warranties for products purchased with the Total Warranty on the Chronocarpe website. The price of the Chronocarpe Total Warranty is indicated on the Chronocarpe website at the time of purchase on the product sheet and in the digital basket. The full contract for this service is available in PDF format by following this link : https://catalogue.chrono-loisirs.fr/garantietotalechronocarpeen.pdf
Contents of the ChronoCarpe Total Warranty
A 2-year guarantee from the date of purchase in the event of accidental breakage of the product purchased.A guarantee on receipt of your order in the event of a problem on opening the parcel (breakage or defect) on the product purchased. Replacement of the product purchased in the event of breakdown or defect for 1 month from the date of purchase (subject to availability and after return of the complete product in its original packaging).Free returns* in the event of after-sales problems for 1 month from the date of purchase of the item purchased. *(metropolitan France only).A warranty extension of one year from the end date of the legal warranty under the same conditions as the legal warranty that applies to the product purchased.
Warranties
For products benefiting from a "manufacturer's warranty", the duration as well as the terms of application of the warranty are defined by the manufacturer (unless specifically mentioned in the product sheet). The start date of the warranty is contractually the date of receipt of the product. The product must have been used in a normal manner as defined by the instructions provided by the manufacturer. No warranty is applicable if the product has been used in an abnormal manner or under abnormal conditions.
To claim the guarantee on a product, you must contact Chronocarpe's After-Sales Service by opening an after-sales service ticket within a maximum period of seven days following the observation of the defects or malfunctions. Before any product return, a request for support must be made to the after-sales service which will assign a return number or by mail to Chrono Loisirs - SAV - 1 chemin de la Coume - BP 90185 - 09301 LAVELANET CEDEX - FRANCE.
For products benefiting from a manufacturer's warranty, the request must be made before the end of the warranty period defined by the latter. The outward and return shipping costs of the products between the customer and Chrono Loisirs (or the technical service provider indicated by Chrono Loisirs) remain the responsibility of the customer, who must pay them according to the conditions defined by the Chrono Loisirs after-sales service.