General Regulation on Data Protection
Thank you to use our e-commerce site.
Since its establishment in 2005, we have always committed to ensure the privacy and security of personal information about you. This information is used exclusively for the business of our company and are shared use with our partners in the compulsory part of the processing of your orders.
In this document we would like to introduce you our use of your personal data through cookies, conservation in our database, to justify their use and explain how to intervene on such information.
The CHRONO LOISIRS SAS company with capital of € 10,000 is headquartered 1 path of Coume 09300 Lavelanet - FRANCE and is registered in the commercial register of Foix (09) under number 481 703 049. The www.chronocarpe.com site in these different forms (for computers, tablets, laptops and applications) in various languages is the exclusive CHRONO LEISURE SAS property as such is responsible for processing personal information collected.
According to RGPD, we assure you that all our actions regarding personal information is made honestly and to enable us to meet the expectations of our visitors and customers with the provision of comprehensive, modern and efficient.
For any further information, or to change requests, delete your personal data you can use the "contact", contact us by phone at 05 61 64 40 33 or by mail to Chronocarpe BP90185 - 09301 CEDEX Lavelanet - FRANCE .
Chronocarpe ensures the processing of personal data in order to perform the service connected to commands but also to inform you as accurately as possible about the products, services and organized business operations. The information is safely stored and they are treated in the utmost respect of regulations.
Your personal data are used to:
Treat all the operations necessary to choose articles and processing of orders, payments, information related to the delivery and monitoring of it.
Ensuring transactional information management account, order processing and possible service.
Archive all information and exchanges with the customer in order to justify an action and ensure the proper implementation of the guidelines.
You offer newsletters for our services and promotional offers that might interest you, subject to your consent. You send relevant direct marketing messages about our products and services via e-mail or other equivalent means of electronic communication, always with your agreement.
Identify contributors, particularly in terms of sending public photos, adding notes and comments products.
You provide personalized service during your visit to our website, for example by adapting to each user content and / or layout, for example for private sales visible after identification.
Realize profiling using our website and study the demographics of our users, their interests and behaviors to better understand how our users navigate and use our website (this information is aggregated and therefore totally anonymous )
All the information you provide is used for the provision of consulting and sales on the website, but also sent to service providers and other authorized third parties under contract with Chrono Recreation.
Each of the providers is not aware that personal information strictly necessary.
Some providers collect additional personal information on their pages,
we have no knowledge of this information and each of our partners is committed to strict compliance with RGPD.
Providers Carriers (DPD, TNT, Colissimo, La Poste Mondial Relay, UPS)
Providers of traditional payment (Credit Agricole, CIC, Paypal, Payline, Adyen)
credit payment providers (BNP.PF Cetelem, Cofidis, Oney)
Providers of routing messages (Dolist, MailJet)
Providers of SMS routing (OVH-SMS)
Providers of mobile applications (Google Play, Apple's AppStore)
Service providers hosting the sites and databases (OVH France)
As part of our commercial relations we collect the following personal information:
Contact information: title, name, email address, sex, landline number or mobile, date of birth, language, country navigation
Delivery Information: home address (name / first name, street name, postcode, city, country, delivery comments) and billing address
Information of opt-in newsletter (acceptance): date of opt-in, IP address, date and time
History of your orders and your Chronocarpe cart recorded.
transactional information data relating to transactions on the site (type of payment, internal transaction number, type of card used)
History of your relationship with our services: telephone calls, email exchanged with customer service
Google or Facebook ID if you use the connection by Google or Facebook to sign in to your account
This information is collected:
when you create a customer account
when managing your orders
when using a specific feature of the website (available Alert News Prizes, send a picture ...)
during your discussions with our customer relationships and consumer services
when you visit the website Chronocarpe
We also collect on our users,
the following types of information:
Non-personal information such as IP addresses (computer's location on the internet), pages accessed and downloaded files. This tells us, for example, the total number of people using our site, the number of people who travel on a regular basis, which pages are most popular and those that are less so. This information does not provide us any data on you personally or your place of residence, they simply allow us to monitor and improve our service
Content generated by the user may also our collection of other information sent or disclosed by users about our products and services, such as interest, ratings or comments made with regard to our products, as well as testimony , ideas, messages, articles, photographs, diagrams, drawings, plans, notes, suggestions, inventions, creative works, videos, designs and other information. If necessary, we will ask for permission before using your content on our website or platform social forms.
Account creation requires creating a password. This password is encrypted and known only to you. There we are not able to access it. In case of password forgetting a link allowing you to choose a new one will be sent to your contact email. Please enter your email address on the "Forgot password" to set your new password by email.
According to regulations, we do not collect data revealing racial or ethnic origin, political opinions, religious or philosophical or trade union membership, genetic personal data, biometric personal data in order to identify a uniquely individual, personal data concerning health or personal data concerning sex life or sexual orientation of an individual. These special categories of personal data are never the object of a collection or treatment.
Obligations and rights of the user on his data
The user guarantees that the personal data is correct and undertakes to inform Chronocarpe of any changes to these data. The user must provide information consistent, sincere and honest. Chronocarpe reserving the right to exclude registered services any user who has provided false data, without prejudice to other legal actions that might be incurred.
Under Articles 14 to 22 of the Regulation 2016/679 of 27 April 2016, any person using the service is entitled to exercise the following rights:
The right to be informed (e) This means that we are required to inform you of how your data is used and this is the purpose of this Privacy Statement
The right of access You have the right to access the data we have about you. To do this, you need to apply for access to personal information
The inaccurate data rectification right If the data we have about you is incomplete or incorrect, you are entitled to require its correction
The right to remove information If you want your data is not processed, you can ask us to remove from our systems if you feel that their treatment has no reason to continue
The right to restrict the processing of data For example, if you think the information we have is incorrect, we will cease to treat (while keeping them) until we are assured that the data is correct
The right to portability You can transfer your own purposes, the data we hold about you
The right to object to the inclusion of any information You are entitled to object to the way we use your information when we use them in our own legitimate interest
The right to regulate any automated decision-making and profiling of personal data You have the right not to submit to automated decision-making affecting your rights
Finally, if Chronocarpe detected a violation of personal data likely to generate a high risk to your rights and freedoms, you will be informed of this violation promptly.
The user may exercise all rights to the following email address: email@example.com, indicating the reason for his application and enclosing a copy of his identity card, to prevent any third party n ' have access to its data improperly.
The user can also send the application by mail to the following address:
1 Chemin de la Coume
F - 09301 CEDEX Lavelanet
Without prejudice to any other administrative or judicial remedy, every data subject has the right to lodge a complaint with a supervisory authority, particularly in the Member State in which is habitual residence, place of work or where the alleged offense took place, if it considers that the processing of personal data is not suitable for regulation or she considers that the exercise of rights is not respected. The supervisory authority with which the claim is made shall notify the author of the claim of the progress and outcome of the claim.
Security and data retention
The protection of privacy and personal data of users is very important for Chronocarpe. Therefore, we are doing everything in our power to prevent your data being used inappropriately, allowing access to data only to authorized personnel.
personal data protection security levels are in line with current regulations and all the technical means at our disposal are implemented to prevent the loss, misuse, alteration, unauthorized access and theft of data provided by the user through the website, without prejudice to the fact that the security measures of our iT tools are not foolproof.
Chronocarpe agrees to comply with the obligation of secrecy and confidentiality of personal data in accordance with the law. In addition, it undertakes to ensure safe processing of these data during any transfers and international transfers, if any.
For Web site services that require to register as a user, a password will be requested. User is responsible for maintaining the confidentiality of the password and all activities that could occur on the open session with your name and password. The user agrees to notify Chronocarpe as quickly as possible the unauthorized use of his username and / or password or any other security failure. Chronocarpe can not be held liable for damages or losses whose origin could be the non-compliance with this obligation by the user.
We keep your personal data for the duration stritement necessary to comply with legal and regulatory requirements.
Regarding your account on the site Chronocarpe if he has not done the command object, the account is deleted immediately on request. However deleting your account you would lose all your account information, your purchase history, check your delivery address and billing, track your orders and your potential benefits and good assets or gift certificates.
Regarding your account, if it has been subject to controls, information is kept time to the commercial prescription (5 years). Regarding registration to our newsletter, the information is kept 3 years after our last contact with you (opening date of the newsletter authentic).
An automatic purge your data is in place over the following periods.
3 years after opening last newsletter - email is deleted from our database.
3 years after the last connection to the account - the data is deleted from our database.
3 years after the last connection to the account or 5 years after the last command - data managed account is deleted from our database.
Concerning personal data on your transactions, they are kept for 13 months from the start of the transaction, or 15 months in case of deferred credit or debit payment cards. The data retained for the purposes of evidence for claims management must be kept in intermediate archive and only be used in case of dispute the transaction.
The information from analytical tools like Google Analytics designed to store anonymous data will be kept indefinitely so that we can use historical data to make informed decisions in the development of our website based on our interactions users.
Transfer of data outside the EEA and access to minors
Personal data are used mainly in France and Europe, they can be processed outside the European Economic Area (EEA). We strive for the international transfer of data has a level and adequate security guarantees. The safeguards we use to protect international data transfers include:
Models of standard contractual clauses approved by the European Commission. These model clauses provide sufficient security because they allow to meet the relevant safety standards as required by the regulations on the protection of personal data, including from the Regulations; or
For certification mechanisms certifying that the third parties located outside the EEA process personal data in a manner consistent with the Regulations. These certifications must be approved by either the European Commission or by the competent authority for control under the Regulations or by the national body designated accreditation under the Regulation.
Access to the Site and its use (including user account creation) by children must be under the control and responsibility of parents. The online ordering is normally reserved for adults who must ensure the confidentiality of their login and password. However, minors can technically order, under the control and responsibility of parents. Chronocarpe can bring to ask a user to prove that he is major or is in the presence of a legal representative major to order.
Our recommendations to prevent your child does not contract the Internet:
It should not entrust your credit card numbers as well as close access to "Paypal" or other means of payment (including payment associated with your internet).
It is recommended to use parental control software that controls the entry of certain information such as banking nature of data.
Links and external integration
The website Chronocarpe may contain external links to Internet sites of third companies or corporations.
Chronocarpe can not be held responsible for how these companies treat the protection of privacy and personal data, which is why we advise you to read the privacy statements of these websites which are not the property of Chronocarpe regarding the use, processing and protection of personal data. The conditions offered by these websites may not be the same as those offered Chronocarpe.
Similarly this applies to video integrations (Youtube or other) and integrated elements of social networks (Facebook, twitter or others) that are the responsibility of different sites and / or applications.
To enable optimal site navigation www.chronocarpe.com cookies are installed in the computer, smartphone or tablet users. These are small files containing information that help us to help you navigate our website
Cookies help to improve the functioning of the site, to store navigation information on the website (IP address, pages visited, date and time, etc.) and the data entered by users in their connections on the Site ( search, login, email, password).
These cookies will be retained and implemented for a period of up to one (1) year.
Each user is informed that the setting of their browser to detect the presence of cookies and he can oppose the registration of these. However the site will not function optimally, especially for adding products in the cart and finalization of an order.
Google will use this information to evaluate your use of the website, compiling reports on website activity addressed to its editor and providing other services relating to website activity and use of 'Internet. Google may also transfer this information to third parties where required by law or where such third parties process the information on Google's behalf, including in particular the site editor. Google will not associate your IP address with other Google data.
Disabling and managements Cookies
However, this deactivation could prevent the use of some features of the site.
Each user can also refer to the help of his browser menu to change settings for cookies.
The website of this CNIL also an information page to learn about cookies and "tools for control": https://www.cnil.fr/fr/cookies-les-outils-pour-les- control
Changes, Acceptance and Consent
If you do not accept this statement, you can not use our site, its pages or applications, our social network page or enter our contests or subscribe to our newsletters.