General Terms and Conditions of Sale
The e-shop Chronocarpe has been put into place by the firm Chronoloisirs, sole owner of the website. Any order placed for any of the products available on the website suggests these terms have been consulted prior to ordering. As a result, the consumer acknowledges the fact that he is fully aware and agrees to those general terms and conditions, without the need for this document to be signed, prior to ordering any goods from the e-shop of the website. The consumer benefits from the possibility to store or print those general terms and conditions, knowing that the print or back up copy will remain of his sole responsibility.
Article 1 : Entirety
The present terms and conditions list the entirety of the obligations of both parties. Therefore, the consumer is considered as having accepted the entirety of the dispositions expressed in those general terms and conditions. Under no circumstances would any other conditions produced or sent by the consumer, and not listed here, be considered or be added to the general terms and conditions hereby stated, as they would be considered incompatible.
Article 2 : Purpose
The present terms and conditions have for purpose to define the rights and obligations of all parties with regards to the sale of goods and services offered by the company Chrono Loisirs to the consumer.
Article 3 : Contractual documents
The present contract is constituted by the following contractual documents, presented in decreasing hierarchical order: the general terms and conditions, and the order form. In case of any contradiction occurring between dispositions listed in different documents, the dispositions listed in the document highest on the list will prevail.
Article 4 : Start time and duration
The present terms and conditions come into place at the date of signature of the order form. These general conditions are agreed on and remain valid for the time needed for the delivery of the goods or services subscribes to, and until the termination of the guarantees as set by the company Chrono Loisirs.
Article 5 : Numerical signature
The action of double clicking conducted by the consumer on the order form constitutes a numerical signature which possesses, between the two parties, an identical value to that of a handwritten signature.
Article 6 : Order confirmation
The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, to the address indicated by the Customer in the order form.
Article 7 : Proof of transaction
The computerized registers, kept in the computer systems of the company Chrono Carpe under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. the archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 8 : Information on products
8-a : The company Chronoloisirs displays on its website the goods available for purchase using the characteristics needed to meet the trading standards listed by article L111-1 of the French Consumer Code, which states that a consumer is entitled to find out about the essential specifications of a product prior to purchasing the given product.
8-b : The offers promoted by the company Chrono Loisirs only remain valid for as long as stock is available.
8-c : Products given out free of charge as part of a « with free gift » offer are subjected to change in case of insufficient stock. If such an event should occur, the gift would be replaced by a similar product, of a value equal or superior to that of the original item.
8-d :The description of the products and their packaging can be found on the website. The photographs do not contractually bind Chrono Loisirs
Article 9 : Prices
The prices are indicated in euros and are only valid on the date the order form is sent by the Customer. They exclude shipping costs, invoiced as a supplement, and indicated prior to order validation. Prices are inclusive of VAT, at the rate applicable at the time of order. Any change in applicable VAT rate will be automatically applied on the prices displayed in the e-shop. The full amount invoiced needs to be settled at the time of ordering. Under no circumstances can amount paid be considered as deposits of any kind.
Prices indicated on the website are given under reservation of typing errors. If such an error was to be found, Chrono Loisirs would immediately inform the consumer of the correct price of the item ordered. The consumer will then have the choice of confirming the order with the correct price, or alternatively canceling the order and obtain full reimbursement without any penalties.
Article 10 : Means of payment
To settle his order, the consumer may choose from any means of payment listed within the order form. The Customer guarantees the company Chrono Loisirs that he has the necessary authorizations to use the method of payment chosen by him. The company Chronoloisirs reserves the right to suspend the treatment of any order and delivery if payment would be refused or canceled by the bank or financial establishment accredited for the means of payment chosen by the consumer. Furthermore, the company Chronoloisirs reserves the right to not process or not deliver an order created by a consumer not having fully settled previous orders, or with whom a payment litigation is in process.Chrono Loisirs has set up an order verification procedure intended to ensure that no one uses the bank details of another person without their knowledge. As part of this procedure, you may be asked to produce identification via email, fax or post. In this particular case, the order would only be processed once the identification documents are validated. When paying for an order via cheque, processing may be delayed until a receipt warrant has been issued. For payments on credit, consult the General Conditions of Sale of the financial institution available on the specific interface at the time of subscription.
A loan binds you and must be repaid. Check your repayment capacity before you commit.
Article 11 : Product availability
11-a : the availability of each product is clearly indicated on the product sheet by coloured action buttons:
GREEN [Buy] = IN STOCK: The item is in stock and the order will be processed within 2 working days (excluding week-ends and bank holidays) starting from the day following the day on which the customer placed the order. Transport time needs to be added to order processing time (see article 12).
BLUE [Order] = Item available for "pre-order": The availability date is listed next to the "add to cart" button. The availability date is given as an indication (provided by the manufacturer) and may vary depending on the vagaries of manufacture and transport. In the event of a delay, the customer will be notified of the scheduled date of availability and may choose to wait or cancel the order and claim the exchange or reimbursement under the conditions defined by articles 16 and 17 of the GTC.
ORANGE [See] = Temporary out of stock: The customer can request to be alerted by email when this item is back in stock.
11-b : In case of an unforeseen unavailability of a product (stock take discrepancy for example), the consumer will be informed as soon as possible. Chrono Loisirs will also proceed with the cancellation of all or part of the order, and with the subsequent partial or complete refund. Refund modalities are detailed in article 17.
11-c : Concerning the orders settled by differed means of payment (cheques, bank transfers or debit/credit cards over the phone), availability of products cannot be guaranteed. In the event of the item ordered being no longer available at the time payment is received, the consumer will be informed immediately and will be entitled to either proceed to an exchange with an available article, or ask for a refund of part or all of the order.
11-d : Certain products in the process of being restocked are offered on "pre-order" with an estimated date of availability. The availability date is given as an indication (provided by the manufacturer) and may vary depending on the vagaries of manufacture and transport. In the event of a delay, the customer will be notified on the scheduled date of availability and may choose to wait or cancel the order and claim the exchange or reimbursement under the conditions defined by articles 16 and 17 of the GTC. Payment for a "pre-order" product is immediate (depending on the method chosen by the customer). The products available for pre-order are subject to a specific shipment to the address indicated on the order. The delivery method is the one defined when ordering (Home, Pick-up point, Express), the delivery time begins upon receipt of the Product in our warehouse.
Article 12 : Delivery modalities
Upon receipt of payment, Chrono Loisirs will make every effort to proceed with delivery within a reasonable time. Chrono Loisirs uses recognized shipping services which generally keep the Customer informed of the progress and the delivery process.
In the absence of other details in the order, the products will be delivered within a maximum period of 30 days (thirty days) from receipt of payment. Failing delivery within this maximum period, the Customer may request the cancellation of the order.
12-b: Delivery address
The products are delivered to the address indicated on the order form. The billing address may be different from the delivery address provided that the Customer has indicated it in the order form by activating the option provided for this purpose.
12-c: Product Verification
The Customer is required to check the condition of the packaging of the Product on delivery and to report any damage that may have been caused by the carrier on the delivery slip, as well as to Chrono Loisirs, within a period of 7 days.
Article 13 : Transport problems due to the transporter
Any anomaly concerning the delivery (damage, late delivery, product missing from the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer. The Customer must at the same time confirm this anomaly by sending the carrier within two (2) working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. The Customer must send a copy of this letter by fax or by simple mail to: Chrono Carpe - 1 chemin de la Coume - BP 90185 - 09301 LAVELANET CEDEX - France
Article 14 : Delivery discrepancies
14-a: In the event of an error in the content of the delivery attributable to the Seller or an exchange, any product to be exchanged or reimbursed must be returned to Chrono Loisirs as a whole and in its original packaging, by means of transport adapted to the products (Colissimo or Carrier) with acknowledgment of receipt to the following address: Return service, Chrono Carpe - 1 chemin de la Coume - BP 90185 - 09301 LAVELANET CEDEX - FRANCE
14-b: Upon receipt of the complaint, and after acceptance, Chrono Loisirs will assign an exchange number for the product (s) concerned and will communicate it by e-mail, fax or telephone to the Customer . The exchange of a product can only take place after the attribution to the Customer of an exchange number according to the procedure presented above.
To be accepted, any return must be reported in advance to Customer Service at Chrono Loisirs, who will send the customer a "return number". Any return made without a "return number" will be refused by our services.
Article 15 : Product warranty
15-a: Legal guarantees
The Products benefit from the legal guarantee of conformity and the legal guarantee against hidden defects, in accordance with the provisions of the Consumer Code and the Civil Code reproduced in the appendix at the end of the General Conditions of Sale.
The warranty against hidden defects does not apply to Professional Customers.
15-b: Misuse of products by the Customer
The Product must be used under normal conditions and the Customer must in particular respect the instructions for use and storage of the Products described in the accompanying instructions
In the event of use or storage contrary to these instructions, Chrono Loisirs cannot be held responsible for any damage suffered by the Customer or any third-party user. The product must not have been subject to any modification, intervention or maintenance by persons not approved by the manufacturer.
15-c: Terms of implementation of guarantees
Before any product return under the legal guarantees, the Customer must contact the After-Sales Service using the form on the internet page https://www.chronocarpe.com/en/sav or by mail to Chronocarpe - SAV - 1 chemin de la Coume - BP 90185 - 09301 LAVELANET CEDEX - France by attaching the invoice.
Article 16 : Right to withdraw
The non-professional Client has the right to withdraw from this contract within fourteen days. The withdrawal period expires fourteen days after the day on which the Customer or a third party other than the carrier and designated by the Customer takes physical possession of the good or the last good in the event of partial delivery.If this period expires on a Saturday, a Sunday or a holiday or non-working day, it is extended until the first following working day.
A withdrawal form is made available to you, please click here to download it.
This right of withdrawal is exercised without penalty, with the exception of return costs.
In the event of the exercise of the right of withdrawal, the Customer has the choice of requesting either the exchange of the product or the reimbursement of the sums paid (as in article 17). In the case of an exchange, the re-shipment will be at the Customer's expense. In the event that the initial order benefited from free shipping, and if the amount of the returned item (s) brings the total below the amount eligible for free shipping, the refund will be deducted from the shipping costs due for all orders ( according to the current transport rate schedule).
Products such as Discs, CDs, DVDs, Books must not have been unsealed, so that the Customer can benefit from the right of withdrawal.
Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
Any return must be reported in advance to the Customer Service of Chrono Loisirs by connecting to our site in the "follow your order" section where, after entering your customer number, you can obtain your return number. Before any return, the Customer must obtain a "return number" from customer service. The product must be returned by a suitable delivery service (with insurance) and delivered against signature to: Chronocarpe "retour n °" - 1 chemin de la Coume - BP 90185 - 09301 LAVELANET CEDEX - FRANCE.
As part of a valid withdrawal, Chrono Loisirs reimburses the payments received from the Customer including delivery costs within fourteen days from the day on which Chrono Loisirs became aware of the declaration of withdrawal provided that Chrono Loisirs has received the returned product.
In the event that the right of withdrawal is exercised, Chrono Loisirs will make every effort to process the Customer's request as soon as possible. However, given the technical nature of the products sold, and in particular if the product needs a technical verification such as a preliminary test, this period may be extended to 14 days from the day on which Chrono Loisirs became aware of the declaration of withdrawal, provided that Chrono Loisirs has received the returned product.
Article 17 : Refund
Regardless of the grounds for reimbursement, refunds will be processed by means of payment available to the company Chrono Loisirs, and within reasonable delay, never exceeding 30 days from reception of the claim via registered mail. Under no circumstances will a refund be made prior to the invoice being fully paid.
Article 18 : Rights of usage
The rights of usage of the software property of the Company Chrono Loisirs and that of those distributed by the company, is given to the consumer in a non-exclusive, individual and non-sharable context, in conformity with the Intellectual Property Code. However, Article L122-6-1 of this Code enables the consumer to execute copies for the sole purpose of saving data in order to preserve the use of the concerned software. The software concerned remains nevertheless the sole and entire property of its creator, which the consumer fully accepts.
Article 19 : Force Majeure
Neither of the parties will have failed to fulfill their contractual obligations in the event that their execution may be delayed, obstructed or impeached by unavoidable and clearly unforeseeable circumstances.
Will be considered as fortuitous event or force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware. The two parties will then get together, within one month, unless this is impossible due to force majeure, to examine the incidence of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; shutdown of telecommunication networks or difficulties specific to telecommunication networks external to customers.
Article 20 : Partial invalidation
In the event that one or more of the present stipulations of these general terms and conditions would be rendered null and voided or obsolete by new legislation issued by a competent body, all the other stipulations will remain valid and keep their power as contractual obligations.
Article 21 : Waiver clause
The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation in question.
Aticle 22 : Title
In case of any difficulty of interpretation between a given clause and its title, the titles concerned will be declared non-existent.
Article 23: Personal data
The Customer's personal data are processed and stored for the purpose of processing the order and ensuring the proper execution of the sale. Thus, the Customer's personal data are communicated to the service provider providing the secure payment solution on the Website, to the carrier in charge of delivering the products ordered by the Customer and more generally to the contractual partners of the company CHRONO LOISIRS intervening in the context of the preparation, execution or follow-up of the order.
The data are kept for the duration of the legal prescription of common law.
With regard to the law and under the conditions that it defines, the holder of personal data has the following rights: right of access (article 15 RGPD), right of deletion (article 17 RGPD), right of rectification (article 16 RGPD ), right to restriction of data processing (article 18 GDPR), right to data portability (article 20 GDPR), right to object to a data protection supervisory authority (article 77 GDPR), right of withdrawal of consent (article 7, paragraph 3 GDPR), as well as the right to withdraw certain data processing measures (article 21 GDPR). All requests are sent by post with a copy of the valid national identity card or passport of the person holding the data to Chrono Loisirs 1 chemin de la Coume BP 90185 - 09301 LAVELANET CEDEX - FRANCE.
Article 24: Language of the contract
The legally valid language of these general conditions and more generally any mention or description of the offers or advertisements appearing on the site and / or any conditions of use of the site is the French language even in the presence of translation into other languages on the site.
Article 25: Jurisdiction
These General Conditions and more generally any dispute attributable to these General Conditions or related in any way to the use of the Site will be governed and interpreted in accordance with French law and by French courts.
Article 26: Mediation
Buyers having the quality of Customer, within the meaning of the provisions of the Consumer Code, may resort, in the event of a dispute, and after having previously contacted Chrono Loisirs to attempt to settle the dispute, to conventional mediation (article L. 616 -1 of the Consumer Code) from "SAS Médiation Solution". The Customer can contact a mediator from “SAS Médiation Solution” directly from the website: https://sasmediationsolution-conso.fr/ or by sending a letter to Médiation Solution 222 chemin de la Bergerie 01800 Saint Jean de Niost.
Annexe: Provisions relating to legal guarantees
In application of article L.217-15 of the Consumer Code, articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 of the Code of consumption, as well as article 1641 and the first paragraph of article 1648 of the Civil Code.
Article L.217-4 of the Consumer Code
The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged by the contract or has been carried out under its responsibility.
Article L.217-5 of the Consumer Code
The good complies with the contract:
1: If it is suitable for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2: Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L.217-12 of the Consumer Code
Action resulting from lack of conformity ends two years after delivery of the goods.
Article L.217-16 of the Consumer Code
When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.
Article 1641 of the Civil Code
The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer has not acquired it, or would have given a lower price, if he had known them.
Article 1648 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
General terms and conditions relating to the purchase and use of the Chrono Loisirs Privilege Card
The Chrono Loisirs reward card, denominated “Carte privilege Chrono Loisirs”, is an active part of the reward scheme put into place by the company Chrono Loisirs 1 chemin de la Coume BP 90185 – 09301 LAVELANET . SASL au capital de 10.000€ - Siret 481 703 049 00017 – N°TVA : FR 55481703049 - APE/NAF 4764Z
The present general terms and conditions define the correct use of the Chrono Loisirs privilege card, they are applicable as from 01/05/2015 on both websites www.chronocarpe.com and www.chronoloisirs.com. They complete and where applicable modify the general terms and conditions of online sale. These present conditions are subjected to French Law.
Article 1 : Purpose
The Chrono Loisirs Privilege Card allows you to benefit from exclusive advantages on the websites www.chronocarpe.com and www.ChronoLoisirs.com. These advantages are clearly indicated when purchasing the Chrono Loisirs Privilege Card, they are entered in the customer account, specified in the letter accompanying the card and are applicable throughout the card's validity period.
Articles 2 : Characteristics
The Chrono Loisirs privilege card has to be purchased, and can only be acquired by a private individual consumer. The privilege card is strictly personal and linked to an individual customer account. It cannot be sold on, ceased, passed on nor can it be refunded. The price of the privilege card is that indicated on the product sheet at the time of purchase, and can be purchased using any means of payment accepted by the website’s online shop. The benefits and advantages linked with the card are subject to full payment of the card fee. In case of an incident occurring in the payment of the card fees, the benefits given to the card holder would be immediately withdrawn and any discount initially given on product purchases would have to be settled by the consumer. In order to benefit from the advantages given by the card, orders will have to be made on either chronocarpe.com or chronoloisirs.com websites.
Article 3 : Issuing the card
The Chrono Loisirs Privilege Card is virtual and available in the customer account. It has a unique identification number which links it to the customer account. At any time, customers will be able to retrieve the information linked to their card, in particular the validity date and the benefits granted.
Article 4 : Withdrawal right
After purchasing the Chronocarpe Privilege Card online, the holder has 14 days to exercise his right of withdrawal concerning the purchase of this card. This right of withdrawal is not applicable if the Chronocarpe Privilege Card has already been used. The Chronocarpe Privilege Card must be returned by Registered Mail with acknowledgment of receipt payable by the customer to the address indicated by the Chrono Loisirs return service. The customer will be refunded the amount actually paid from the card as soon as possible and within 14 days at most.
Article 5 : Benefits brought by the Chrono Loisirs privilege card
(a) Discount of X%
(the discount the card holder will be entitled to will be defined at the time of purchase). The card holder will benefit from a set discount of X% on all products, including those already discounted. Will be excluded from the card’s discount schemes all sales items, items being including in specific commercial offers or destock items. Will also be excluded from the card discount scheme all items baring regulated prices such as books, after sales invoices, shipping costs and insurances.
(b) Customer Services
Holders of a valid Chrono Loisirs privilege card will benefit from a dedicated Customer Services offering faster and enhanced treatment of queries and claims. Free call back service and priority of processing will apply.
(d) 30 days right to withdraw extension
The holder of the Chrono Loisirs Privilege Card may exercise his right of withdrawal within 30 days under the conditions defined in Article 16 of the GTC
Article 6 : Duration of validity, conditions regulating replacement or renewal of a privilege card
(a) Grounds for end of validity
The Chrono Loisirs privilege card is valid for 12 months, with the purchase date acting as the start date. After this period, the card will be automatically deactivated. The card may also be deactivated following any fraudulent use of the card concerned (payment fault, card being lent, lack of proof of identity of cardholder…), or in the event of any violation of the general terms and conditions of use of the Chrono Loisirs privilege card. The cardholder will be informed of the cancellation of the card by all means made available by him to the company.
(b) Loss or theft
In the event of the Chrono Loisirs privilege card being lost or stolen, the cardholder has the duty to inform without delay the Customer Services in order for the card to be deactivated. A new card will then be issued, with a fixed cost of 5 Euros. The new card issued will hold the same validity date as the original card issued, and will be regulated by the same conditions.
If the cardholder wishes to renew his Chrono Loisirs privilege card, he will be entitled to do so from the start of the last month of validity of the current card. The price for renewal and benefits given following renewal are those specified on www.chronocarpe.com at the time of renewal.
Article 7 : Modification or termination of the program
(a) Modification of general terms and conditions of use
The company Chrono Loisirs reserves its right to modify the present terms and conditions of use partially or in their entirety without any notice. Such modifications can affect services and benefits offered to the cardholder. The cardholders will be informed of any changes made to the present terms and conditions in due course. Up to date terms and conditions can be found on both www.chronoloisirs.com and www.chronocarpe.com .
(b) Termination of the privilege card
The holder of a Chrono Loisirs privilege card accepts the eventuality of a partial or total interruption, or termination of the privilege program. The company Chono Loisirs has an obligation to inform the consumer with at least a month’s notice of such termination. In the event of such termination of the program, the consumer will keep the benefits related to the card until its validity ends.
Chronocarpe Gift Cards are valid for 1 year from the activation of the certificate (the date is indicated on the certificate).
It is intended exclusively for purchases on the entire site www.chronocarpe.com.
Chronocarpe Gift Certificates cannot be used to purchase other Gift Certificates.
The value in euros of a Gift Certificate is indicated on it and validated by the unique code attached (visible in the customer account).
When purchasing with a Gift Certificate, if the amount of the order is greater than the value of the voucher, the supplement must be paid with another means of payment offered on the site.
If the amount of the order is less than the value of the gift voucher, the difference will not be refunded or credited.
The Chronocarpe gift card is neither refundable, nor exchangeable, nor divisible.
The withdrawal period for the Gift Certificate cannot be applied if the Gift Certificate has already been used by the beneficiary. Purchases made by the recipient of Gift Certificates are governed by the general conditions of sale. Chronocarpe is not responsible in the event of loss, theft or illegibility of Gift Certificates, nor in the event of errors in the recipient's email address. To be valid, the Chronocarpe Gift Card is identified by a computer code associated with an order validated by payment of the amount of the card. The printable version is only indicative, only entering the code at the time of purchase defines the validity and amount of the Chronocarpe Gift Certificate. In fact, a Gift Certificate canceled for non-payment will no longer be valid on the site. In the event of fraud or attempted fraud in connection with the use of Chronocarpe Gift Cards, we reserve the right to block the accounts concerned and to claim payment by another means.
The purchase of gift cards is not subject to postage and does not affect the limits of postage. On the other hand, any order paid with Chronocarpe Gift Cards is subject to the addition of shipping costs according to the general conditions of sale and the scale valid at the time of the order.
* Activation is deferred for payments by Presto 'Credit, Check, CB by phone and bank transfer. The gift card will be activated upon validation of payment.