Satisfied or refunded

Buy with confidence on Chronocarpe

At Chronocarpe, we know that an online purchase is above all a question of trust.
This is why we do everything we can to make your experience simple, transparent, and 100% secure.
Whether it’s for a rod, a detector or the smallest accessory,
you automatically benefit from our "Satisfied or Refunded" guarantee.
Your package didn’t arrive? The item is damaged or not right? You simply change your mind?
We support you every step of the way, stress‑free, with clear and quick solutions.

By choosing Chronocarpe, you’re assured of ordering with complete peace of mind, backed by a customer service that listens and concrete commitments.

Your package is lost or damaged? We act immediately.

We work with reliable carriers, but incidents can always happen.

If your package is lost, damaged, or arrives in poor condition,
we offer you a solution with the carriers:
After the claim is processed, reshipment of a new item, exchange or full refund, according to your preference.

Your product has a defect or is not as described? No problem.

At Chronocarpe, we carefully select every product.
But if an item shows a manufacturing defect or does not match your order, we take care of it:

Our dedicated after‑sales service assists you from the first contact,
in coordination with the manufacturers and following their instructions,
we carry out the repair or send you an exchange or proceed to a refund.

Your satisfaction is our priority, even in case of the unexpected.

You changed your mind? No problem.

Ordered an item that doesn’t suit you? At Chronocarpe, you have the right to change your mind, simply.

14 days to return the product without justification,
30 days if you are a member of the Carte Privilège Chronocarpe,
After receipt and inspection of the return, you choose: exchange or refund.

Customer service that listens, from enthusiasts to enthusiasts

Our team is available Monday to Friday from 1 pm to 5 pm, by phone (05 61 64 40 33)
but also anytime via the contact form.
We know the products we sell and understand your expectations.

Whether for a question, complaint or simple advice, we reply with responsiveness, professionalism and kindness.

Our customers' trust since 2005 – 4.8/5 on Trustpilot

Since 2005, Chronocarpe has supported thousands of enthusiasts with the same commitment: offering a reliable, fast and attentive service.

And it shows in the reviews!
With an average rating of 4.8/5 on Trustpilot, our customers highlight the quality of our service, the reliability of our shipments and the availability of our team.

20 years of experience in serving carp anglers inspires confidence – and our customers testify to it best.

Excerpt from the Terms & Conditions of Sale

Article 16: Right of withdrawal
The consumer has a period of 14 working days to return, at their own expense, products that do not suit them. This period runs from the day of delivery of the consumer’s order. If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day. Any return must be notified in advance to Chrono Loisirs’ Customer Service by logging in to our site in the “track your order” section where, after entering your customer number, you can obtain your order number. Before any return, the consumer must obtain a “return number” from customer service. The product must be returned by registered Colissimo to Chrono Carpe “return no.” – 1 chemin de la Coume – BP 90185 – 09301 LAVELANET CEDEX – FRANCE.
Products such as discs or CDs must not have been unsealed to benefit from the right of withdrawal. Electronic products remain subject to the legal 14‑day withdrawal period.
Only products returned in full, in their original complete and intact packaging, and in perfect resale condition, will be accepted. Any product that has been damaged, or whose original packaging has been deteriorated, will not be refunded or exchanged.
This right of withdrawal is exercised without penalty, except for return shipping costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either the exchange of the product or the refund of the amounts paid (governed by Article 17). In the case of an exchange, reshipment will be at the consumer’s expense.
In the event of exercising the right of withdrawal, Chrono Loisirs will make every effort to process the consumer’s request as quickly as possible. However, given the technical nature of the products sold, this period may be extended to 30 days, particularly when the product requires technical verification (see products requiring pre‑testing).

Article 17: Refund
Whatever the reason for the refund request, it will be made by any means of payment, as soon as possible and at the latest within 30 days from receipt of the registered letter with acknowledgment of receipt of the refund request. In all cases, no refund may be made before full and final payment of the invoice.