Satisfied or refunded
You changed your mind? A sizing problem ?
You can request an exchange or refund within 14 days.
Simply contact our customer service team who will tell you how to return your purchase to us.
The returned item must be in its original packaging, accompanied by the purchase invoice, any presentation documents (notices, etc.) and accessories. The returned item must not have been used, and therefore in perfect condition. Return costs remain the responsibility of the customer.
Once the return has been taken care of and checked by our services, you can request an exchange with another item, a credit note to be used later or a refund of your purchase.
Depending on the means of payment for your purchase, the refund will take place within a maximum period of 30 days by bank check, by recredit on bank card, on paypal account or cancellation of the financing file (3X, 4x free of charge or 1euro.com) . In all cases, exchanges or refunds are made subject to final receipt of the sums paid on purchase.
Extract from the General Conditions of Sale
Article 16 : Right to withdraw
The non-professional Client has the right to withdraw from this contract within fourteen days. The withdrawal period expires fourteen days after the day on which the Customer or a third party other than the carrier and designated by the Customer takes physical possession of the good or the last good in the event of partial delivery. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day.
A withdrawal form is made available to you, please click here to download it.
This right of withdrawal is exercised without penalty, with the exception of return costs.
In the event of the exercise of the right of withdrawal, the Customer has the choice of requesting either the exchange of the product or the reimbursement of the sums paid (as in article 17). In the case of an exchange, the re-shipment will be at the Customer's expense. In the event that the initial order benefited from free shipping, and if the amount of the returned item (s) brings the total below the amount eligible for free shipping, the refund will be deducted from the shipping costs due for all orders ( according to the current transport rate schedule).
Products such as Discs, CDs, DVDs, Books must not have been unsealed, so that the Customer can benefit from the right of withdrawal.
Only products returned as a whole, in their original packaging, complete and intact, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
Any return must be reported in advance to the Customer Service of Chrono Loisirs by connecting to our site in the "follow your order" section where, after entering your customer number, you can obtain your order number. Before any return, the Customer must obtain a "return number" from customer service. The product must be returned by a suitable delivery service (with insurance) and delivered against signature to: Chronocarpe "retour n °" - 1 chemin de la Coume - BP 90185 - 09301 LAVELANET CEDEX - FRANCE.
As part of a valid withdrawal, Chrono Loisirs reimburses the payments received from the Customer including delivery costs within fourteen days from the day on which Chrono Loisirs became aware of the declaration of withdrawal provided that Chrono Loisirs has received the returned product.
In the event that the right of withdrawal is exercised, Chrono Loisirs will make every effort to process the Customer's request as soon as possible. However, given the technical nature of the products sold, and in particular if the product needs a technical verification such as a preliminary test, this period may be extended to 14 days from the day on which Chrono Loisirs became aware of the declaration of withdrawal, provided that Chrono Loisirs has received the returned product.
Article 17 : Refund
Regardless of the grounds for reimbursement, refunds will be processed by means of payment available to the company Chrono Loisirs, and within reasonable delay, never exceeding 30 days from reception of the claim via registered mail. Under no circumstances will a refund be made prior to the invoice being fully paid.