Chrono Loisirs Privilege Card
General terms and conditions relating to the purchase and use of the Chrono Loisirs Privilege Card
The Chrono Loisirs reward card, denominated “Carte privilege Chrono Loisirs”, is an active part of the reward scheme put into place by the company Chrono Loisirs 1 chemin de la Coume BP 90185 – 09301 LAVELANET . SARL au capital de 10.000€ - Siret 481 703 049 00017 – N°TVA : FR 55481703049 - APE/NAF 4764Z
The present general terms and conditions define the correct use of the Chrono Loisirs privilege card, they are applicable as from 01/05/2015 on both websites www.chronocarpe.com and www.chronoloisirs.com. They complete and where applicable modify the general terms and conditions of online sale. These present conditions are subjected to French Law.
Article 1 : Purpose
The Chrono Loisirs privilege card gives exclusive access to several advantages on both websites chronocarpe.com and chronoloisirs.com. These advantages are clearly explained and detailed when purchasing the card, et can be found in writing in the client account space, as well as in the cover letter send out together with the card itself. They are applicable until the card issued expires.
Articles 2 : Characteristics
The Chrono Loisirs privilege card has to be purchased, and can only be acquired by a private individual consumer, and not by any business or institution. The privilege card is strictly personal and linked to an individual customer account. It cannot be sold on, ceased, passed on nor can it be refunded. The price of the privilege card is that indicated on the product sheet at the time of purchase, and can be purchased using any means of payment accepted by the website’s online shop. The benefits and advantages linked with the card are subject to full payment of the card fee. In case of an incident occurring in the payment of the card fees, the benefits given to the card holder would be immediately withdrawn and any discount initially given on product purchases would have to be settled by the consumer. In order to benefit from the advantages given by the card, orders will have to be made on either chronocarpe.com or chronoloisirs.com websites.
Article 3 : Issuing the card
The Chrono Loisirs privilege card will be issued by post within three days following validation of its payment. Each card has a unique identification number which is linked to a unique customer account number. Using this account, the consumer will be able to retrieve at all times information linked to the card, including validity date and advantages given.
Article 4 : Withdrawal right
Following the purchase of a Chrono Loisirs privilege card on the internet, the consumer has a right to withdraw from the scheme and call for a cancellation of the card issued, which has to be exerted within 10 days starting on the day of purchase. This right is lost as soon as the card has been used for the first time. To exert such right, the consumer has the duty to send the card subject to cancellation back to Chrono Loisirs via recorded mail, to the company’s return services address as indicated on the website. The consumer will, and only under these conditions, be refunded in the shortest possible time, and never exceeding a 14 day period.
Article 5 : Benefits brought by the Chrono Loisirs privilege card
(a) Discount of X%
(the discount the card holder will be entitled to will be defined at the time of purchase). The card holder will benefit from a set discount of X% on all products, including those already discounted. Will be excluded from the card’s discount schemes all sales items, items being including in specific commercial offers or destock items. Will also be excluded from the card discount scheme all items baring regulated prices such as books, after sales invoices, shipping costs and insurances.
(b) Shipping costs
Holders of a valid Chrono Loisirs privilege card will benefit from a whole year from a discounted or free shipping and/or epress delivery, as stated specifically at the time of card purchase.
(c) Customer Services
Holders of a valid Chrono Loisirs privilege card will benefit from a dedicated Customer Services offering faster and enhanced treatment of queries and claims. Free call back service and priority of processing will apply.
(d) 30 days right to withdraw extension
Holders of a valid Chrono Loisirs privilege card will be able to exert his right to withdraw following an order within a period of 30 days, under the conditions listed in the general terms and conditions, article 16.
Article 6 : Duration of validity, conditions regulating replacement or renewal of a privilege card
(a) grounds for end of validity
The Chrono Loisirs privilege card has a duration of validity of 12 months, with the purchase date acting as start date. After this period, the card will be automatically deactivated. The card may also be deactivated following any fraudulent use of the card concerned (payment fault, card being lent, lack of proof of identity of card older…), or in the event of any violation of the general terms and conditions of use of the Chrono Loisirs privilege card. The card holder will be informed of the cancellation of the card by all means made available by him to the company.
(b) Loss or theft
In the event of the Chrono Loisirs privilege card being lost or stolen, the card holder has the duty to inform without delay the Customer Services in order for the card to be deactivated. A new card will then be issued, with a fixed cost of 5 Euros. The new card issued will hold the same validity date as the original card issued, and will be regulated by the same conditions.
If the card holder wishes to renew his Chrono Loisirs privilege card, he will be entitled to do so as from the start of the last month of validity of the current card. The price for renewal and benefits given following renewal are those specified on www.chrnocarpe.com at the time of renewal.
Article 7 : Modification or termination of the program
(a) Modification of general terms and conditions of use
The company Chrono Loisirs reserves its right to modify the present terms and conditions of use partially or in their entirety without any notice. Such modifications can affect services and benefits offered to the card holder. The card holders will be informed of any changes made to the present terms and conditions in due course. Up to date terms and conditions can be found on both www.chronoloisirs.com and www.chronocarpe.com .
(b) Termination of the privilege card
The holder of a Chrono Loisirs privilege card accepts the eventuality of a partial or total interruption, or termination of the privilege program. The company Chono Loisirs has an obligation to inform the consumer with at least a month’s notice of such termination. In the event of such termination of the program, the consumer will keep the benefits related to the card until its validity ends.