Processing of personal data

Chronocarpe ensures the processing of personal data to perform the service related to orders but also to inform you as accurately as possible about the products, services and commercial transactions organized. The information is stored securely and it is processed in the strictest respect of the regulations in force.

Your personal data are used for:

• Process all the operations necessary for the selection of items and the processing of your orders, payments, related information, delivery and checks thereof.
• Provide transactional information on account management, order processing and any after sales service.
• Archive all information and exchanges with the client to justify action and ensure the proper execution of directives.
• To propose to you by newsletters our services and promotional offers which could interest you, subject to your prior consent. Send you relevant direct marketing messages about our products and services by e-mail or any other equivalent means of electronic communication, always with your agreement.
• Identify the contributors, especially at the level of the sending of public photos, the addition of notes and comments produced.
• Provide you with a personalized service during your visit to our website, for example by adapting to each user the content and / or the layout, for example for private sales visible after identification.
• Conduct user profiling of our website and study the demographics of our users, their interests and behaviors to better understand how our users browse and use our website (this information is globalized and therefore completely anonymous).

All the information you provide to us is used for the provision of consultation and sales on the website, but also transmitted to service providers and other authorized third parties bound by contract with Chrono Loisirs.

Each of the service providers is only aware of strictly necessary personal information.

Some providers collect additional personal information on their respective pages, we are not aware of this information and each of our partners is committed to the strict respect of the RGPD.

• Transport Providers (DPD, TNT, Colissimo, La Poste, Mondial Relay, UPS)
• Standard payment providers (Crédit Agricole, CIC, PayPal)
• Providers of payment on credit (Cetelem BNP.PF, Cofidis, Oney)
• Routing providers of mails (Dolist, MailJet)
• SMS Routing Providers (OVH-SMS)
• Mobile App Providers (Google Play, Apple AppStore)
• Providers hosting databases (OVH France)

Personal informations

As part of our commercial relations we collect the following personal information:

• Contact information: title, last name, first name, email address, sex, landline or mobile phone number, date of birth, language, country of navigation
• Delivery Information: personal address (name / surname, street, postal/zip code, city, country, delivery comments) and billing address
• Opt-in information to our newsletter (acceptance): opt-in date, IP address, date and time
• Chronocarpe order history and your saved cart.
• Transactional information: data relating to the transactions carried out on the site (payment type, internal transaction number, type of card used)
• History of your relations with our services: phone calls, email exchanged with customer service
• Google or Facebook ID if you use Google or Facebook login to log in to your customer account

This information is collected:

• when you create a customer account
• when managing your orders
• when using a specific function of the website (Availability Alert, Price Info, send a photo ...)
• when you interact with our customer and consumer relations departments
• when you visit the Chronocarpe website

We also collect on our Internet and applications users, the following types of information:

• Non-personal information such as IP addresses (location of the computer on the internet), pages viewed and files downloaded. This information tells us, for example, the total number of people using our site, the number of people who browse it regularly, which pages are the most visited and which are the least. This information does not give us any data about you personally or your place of residence, it simply allows us to monitor and improve our service.
• User-Generated Content : We may also collect other information sent or disclosed by users about our products and services, such as interests, ratings or comments made about our products, as well as testimonials, ideas, messages, articles, photographs, diagrams, drawings, plans, notes, suggestions, inventions, creative works, videos, designs and other information. If necessary, we will ask permission before using your content on our website or social platforms.

Account creation requires the creation of a password. This password is encrypted and is known only to you. We can not access it. In case of forgotten password, a link allowing you to choose a new one will be sent to your contact email. Please enter your e-mail address on the "Forgotten Password" page to set your new password by e-mail.

In accordance with the regulations, we do not collect data that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic personal data, biometric personal data for the purpose of identifying a unique natural person, personal data relating to health or personal data concerning the sexual life or sexual orientation of a natural person. These categories of particular personal data are never collected or processed.

Obligations and rights of the user on his data

The user guarantees that the personal data provided are correct and agrees to inform Chronocarpe of any changes to the same data. The user must provide conforming, sincere and honest information. Chronocarpe reserves the right to exclude from registered services any user who has provided inaccurate data, without prejudice to other legal actions that may be taken.

Pursuant to Articles 14 to 22 of Regulation 2016/679 of 27 April 2016, any natural person using the service has the right to exercise the following rights:

• The right to be informed This means that we are required to inform you how your data is used and this is the purpose of this privacy statement
• Right of access You have the right to access the data we have available to you. To do this, you must apply for access to personal information
• The right to rectify inaccurate data If any information we have about you is incomplete or inaccurate, you are entitled to request rectification
• The right to delete information If you want your data to be no longer processed, you can ask us to delete it from our systems if you feel that there is no reason for them to continue processing.
• The right to restrict the processing of data For example, if you think the data we have is incorrect, we will stop processing it (while retaining it) until we are satisfied that the data is correct.
• The right to portability You may transfer, for your own purposes, the data we hold about you
• The right to oppose the inclusion of any information You are entitled to oppose the way we use your data when we use it in our own legitimate interest
• The right to regulate any automated decision making and profiling of personal data You are entitled not to submit to automated decision making infringing your rights
• Finally, if Chronocarpe detects a violation of personal data that could create a high risk for your rights and freedoms, you will be informed of this violation as soon as possible.

The user can exercise all these rights to the following email address: contact@chronoloisirs.fr, indicating the reason for his request and enclosing a copy of his identity card, in order to prevent third parties from have undue access to his data.

The user can also send his request by mail to the following address:

SI CHRONOCARPE

1 chemin de la coume

BP90185

09301 LAVELANET CEDEX

Without prejudice to any other administrative or judicial remedy, any data subject has the right to lodge a complaint with a supervisory authority, in particular in the Member State in which his habitual residence, place of work or residence is located, the place where the alleged offense took place, if it considers that the processing of its personal data is not adapted to the regulations or that it considers that the exercise of its rights is not respected. The supervisory authority to which the claim has been addressed shall inform the claimant of the progress and outcome of the claim.

Security and data retention

The protection of privacy and personal data of users is very important for Chronocarpe. Therefore, we do everything in our power to prevent your data from being misused by allowing access to this data only to authorized personnel.

The levels of security of personal data protection comply with the regulations in force and all the technical means at our disposal are implemented to prevent loss, misuse, alteration, unauthorized access and theft of user-provided data through the website, without prejudice to the fact that the security measures of our computer tools are not infallible.

Chronocarpe undertakes to comply with the obligation of secrecy and confidentiality of personal data in accordance with the law in force. In addition, it undertakes to guarantee a secure treatment of these data during eventual transfers and international transfers, if any.

For website services that require registration as a user, a password will be required. The user is responsible for maintaining the confidentiality of this password, as well as any activities that may occur on the open session with your name and password. The user agrees to notify Chronocarpe as soon as possible of the unauthorized use of his username and / or password or any other security breach. Chronocarpe can not be held responsible for damages or losses whose origin could be the non-respect of this obligation by the user.

We keep your personal data for as long as necessary to comply with legal and regulatory provisions.

Regarding your customer account on the Chronocarpe website, if it has not been ordered, the account is immediately deleted on request. However, the deletion of your account will make you lose all the information of your account, the history of your purchases, the recording of your addresses of delivery and invoicing, the follow-up of your orders as well as your possible advantages and assets or gift vouchers.

Regarding your customer account, if it was the subject of orders, the information is kept the time necessary for the commercial prescription (5 years). Regarding registration to our newsletter, the information is kept 3 years after our last contact with you (date of opening of the newsletter as proof).

An automatic purge of your personal data is set up according to the following durations:

• 3 years after the last newsletter opening - the email is removed from our database.
• 3 years after the last login to the customer account - the data is deleted from our databases.
• 3 years after the last login to the customer account or 5 years after the last order - the customer account data are removed from our databases.

Regarding the personal data relating to your transactions, they are kept for 13 months from the beginning of the transaction or 15 months in the case of debit or credit cards. The data thus retained for the purposes of proof for the management of the claims must be kept in intermediate archive and to be used only in case of dispute of the transaction.

Information from analytics tools such as Google Analytics that store anonymous data will be kept indefinitely so that we can use historical data to make informed decisions in the development of our website based on our users interactions.

Transfer of data outside the EEA and access to minors

Personal data are used mainly in France and Europe, they can be processed outside the European Economic Area (EEA). We make every effort to ensure that this international data transfer has a level and adequate security guarantees. The safeguards we use to protect international data transfers include:

• Models of standard contractual clauses validated by the European Commission. These standard clauses provide a sufficient guarantee as they allow compliance with the relevant security levels as required by the regulations on the protection of personal data, and in particular with regard to the Regulation; or
• Through certification mechanisms that certify that third parties outside the EEA process personal data in a manner consistent with the Regulations. These certifications must be approved either by the European Commission, by the relevant control authority under the Regulations, or by the national accreditation body designated in accordance with the Regulations.

Access to the Site and its use (including the creation of user account) by children must be under the control and responsibility of the parents. Online ordering is normally reserved for adults who will have to ensure the confidentiality of their login and password. Minors may, however, technically place an order under the control and responsibility of the parents. Chronocarpe may be required to ask a user to prove that he is of age or that he is in the presence of a legal major to order.

Our recommendations to prevent your child from contracting on the internet:

• It should not be entrusted to your credit card numbers and close access to "Paypal" or other means of payment (including the means of payment associated with your access to the internet).
• It is recommended to use parental control software, which allows you to control the entry of certain information such as banking data.

Links and external integration

The Chronocarpe website may contain external links to third party companies or companies' websites.

Chronocarpe can not be held responsible for how these companies treat the protection of confidentiality and personal data, so we advise you to read carefully the privacy statements of these websites which are not the property of Chronocarpe in regarding the use, processing and protection of personal data. The conditions offered by these websites may not be the same as those offered by Chronocarpe.

Similarly, it applies to integrations of Video (Youtube or other) and integrated elements of social networks (Facebook, twitter or others) that are the responsibility of different sites and / or applications.

Cookies management

In order to allow an optimal navigation on the site www.chronocarpe.com cookies are implanted in the computer, smartphone or tablet users. These are small files containing information that helps us to make your navigation on our website easier

Cookies Chronocarpe

These cookies make it possible to improve the functioning of the site, to store navigation information on the Site (IP address, pages viewed, dates and times, etc.) and the data entered by users during their connections on the Site ( search, login, email, password).

These cookies will be kept and implanted for a period of up to one (1) year.

Each user is informed that the setting of his browser software can detect the presence of cookies and can oppose the registration of them. However the site will not work optimally, especially for the addition of products in the basket and the finalization of an order.

External cookies

This site uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies (small files, which do not allow identification of the user, but record information about the navigation of a computer on a site) to help the website to analyze the use of the site by its users. The data generated by the cookie about your use of the website (including your IP address) will be transmitted and stored by Google on servers located in the United States.

Google will use this information for the purpose of evaluating your use of the site, compiling reports on website activity for its publisher and providing other services relating to website activity and use of the Internet. Google may disclose such data to third parties in the event of a legal obligation or where such third parties process such data on Google's behalf, including but not limited to the publisher of this site. Google will not cross your IP address with any other data held by Google.

Disabling Cookies

You can disable the use of cookies by selecting the appropriate settings from your browser.

However, such disabling may prevent the use of certain features of this site.

Each user can refer to the help menu of his browser to change his settings for cookies.

Apple Safari

With Safari open, click Safari > Preferences... > Privacy and select "Always block", "Allow only for this website", "Allow only visited websites" or "Always allow"

For more information, https://support.apple.com/?path=Safari/3.0/en/9277.html

Google Chrome

With Google Chrome open, click on the icon in the Chrome menu > Settings > Show advanced settings... > Privacy > Content settings... > Cookies, then proceed to the configuration of your choice

For more information, https://support.google.com/chrome/answer/95647?hl=en

Internet Explorer 11

Click the Internet Explorer icon in the taskbar > Tools > Internet Options > Privacy and customize the configuration of cookies according to your preferences

For more information, https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11

Mozilla Firefox

With Firefox open, click on the Menu > Preferences > Privacy button and then customize the cookie configuration according to your preferences

For more information, https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Opera

With Opera open, click Settings > Options > Advanced > Cookies and then customize the cookie configuration to your preferences

For more information, https://help.opera.com/en/latest/security-and-privacy/

Safari for iOS 8

Click Settings > Safari > Block cookies and select "Always allow", "Allow only visited websites", "Allow only those from the current site" or "Always refuse"

For more information, https://support.apple.com/en-us/HT201265

Chrome for Android and iOS

With Google Chrome open, click the Chrome menu icon > Settings > Show advanced options... > Privacy > Content settings... > Cookies and configure to your preferences

For more information, https://support.google.com/chrome/answer/95647?hl=en

Internet Explorer Mobile

With Internet Explorer Mobile open, Click More > Settings and customize the cookie configuration to your preferences

For more information, https://support.microsoft.com/en-us/help/11696/windows-phone-7

If the above information or if a link is no longer active, you can refer to the "help" section of your internet browser. The CNIL website also has an information page to familiarize you with cookies and "tools for mastering them": https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

Amendments, Acceptance and Consent

Chronocarp may periodically make changes to this Privacy Policy in order, among other things, to keep abreast of new technologies, industry practices and regulatory requirements. We anticipate that these changes will be minor. Any non-significant changes will take effect immediately after the publication of the updated Privacy Policy. Nevertheless, these modifications can also be more significant. In such cases, you will be notified of changes to this policy.

By using our sites, applications or social media pages, or entering a contest or draw or registering to receive our newsletters, you consent to the collection and use of the information in accordance with this statement. The user declares having been informed of the conditions on the protection of personal data, by accepting and agreeing to the automated processing of these by Chronocarpe, in the manner and for the purposes set out in this privacy policy.

If you do not agree to this statement, you may not use our site, pages or apps, our social media pages or participate in our contests or subscribe to our newsletters.

Date of last update of this Privacy Statement and use of cookies: 06 July 2018